Refund policy

At EYEKØNIK, we strive to provide our customers with the highest-quality eyewear on the market, built to meet your expectations for comfort and durability. We understand that sometimes a product may not meet your needs, and we want to make the return process as smooth as possible.

2-Year Warranty
Every pair of EYEKØNIK eyewear comes with a 2-year warranty from the date of delivery, covering manufacturing defects such as frame breakage, hinge failure or a broken joint. It does not cover lens scratches, coating wear, nose pads, screws, temple tips, or accidental and impact damage. Send a photo of the defect to hello@eyekonikeyewear.com and we'll replace your pair. This warranty is in addition to your statutory rights.

30-Day Return & Exchange Policy
You have 30 days after receiving your item to request a return or exchange.

Eligibility for Returns:
To be eligible, item(s) must be in new and unused condition, in the original packaging.

How to Initiate a Return:
Reach out to our customer care team at hello@eyekonikeyewear.com. We'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/wrong item.

If your package arrives damaged, defective, or with the wrong color/size, we'll cover the return shipping — you'll receive a voucher code to use during the return process. For all other return reasons, the customer covers the return shipping costs.

Refund Process:
Once we receive and inspect your returned item, we'll notify you whether your refund is approved. If approved, we'll process the refund to your original payment method within 7 business days. It may take a little longer to show up, depending on your bank.

Exchanges:
Want a different size or model instead? Let us know when you initiate your return. Exchanges are subject to availability.

Defective or Damaged Items:
If your product arrives defective or damaged, contact our customer care team right away — we'll walk you through the return and arrange a replacement or refund.

Cancellation Policy:
We can't guarantee changes or cancellations once an order is being processed. Contact us as soon as possible at hello@eyekonikeyewear.com; if your order hasn't been packed yet, we'll do our best to cancel it. Once you've received tracking info, no changes can be made.

Contact:
Questions about warranty or returns? Email us at hello@eyekonikeyewear.com.